Shipping

Here at the The Lone Turtle we believe in free shipping where possible.

How many times when shopping online have you spent ages navigating sites, setting up accounts and jumping through various other hoops? Then  you reach checkout and find that they're stinging you as much for shipping as you've paid for the product! 

Yep, we feel your pain.

Free shipping does however come with slightly longer delivery times (see below) so please be patient :)



Shipping Times

Orders are fulfilled by our international suppliers within 1-5 working days. Customers will receive confirmation by email with tracking information.

Orders are typically delivered 14 - 30  working days from the date of dispatch. Delivery times vary according to the destination, available couriers and seasonal customs volumes.

Shipping worldwide is not without it's complications and we strive to get all orders delivered asap. In order to achieve this orders containing multiple items may be dispatched in installments from different fulfillment centers. We will provide shipping and tracking information for each parcel.

If your order has not arrived within 45 working days please contact us at sales@theloneturtle.com and we will do our best to track it down. If we are unable to track the order we'll send a replacement or issue a refund. 

Import Duties

 There may be on rare occasions the need pay some import duty or taxes on your local side when you receive the goods. Different countries have different tax rules on the imported goods. Therefore, you should check your country's customs policies before your order.

If the items are detained by local Customs , the buyer is responsible for clearance of the detained items.

It is the buyer’s responsibility to pay any Import duty & fees that may be charged upon delivery.

Check https://www.simplyduty.com/import-calculator/ to find out if you are likely to be charged any taxes.